Refunds and cancellation

Before the code is sent

Contact us with your order number if you want to cancel. We will check whether the code has already been sent and which cancellation rights apply.

After the code is sent

A delivered digital code cannot be treated as an unused physical return. If it is faulty or does not match the description, email us so we can investigate. Your statutory rights still apply.

Early delivery consent

Send my code before the 14-day cancellation period ends. I understand that once the code has been sent I lose my right to cancel this order.

Cancellation form

You may copy this form into an email. You do not have to use this form.

To: US Codes, support@us-codes.com

I give notice that I cancel my order for the following digital code:

Order number:Ordered on:Name:Email address:Date:

Need a hand?

Email us about an order, a code that will not redeem, or anything on this site. We try to respond promptly.

Seller
Japan Codes, trading as US Codes
support@us-codes.com